Shipping policy

Shipping Policy

Order Review and Processing

All orders are reviewed before production or dispatch. Standard in-stock products are normally prepared for dispatch within 48 hours after the order, payment and shipping arrangements have been confirmed. Customized products, large-volume orders and products requiring production may need additional processing time. We will confirm the estimated schedule by email.

Shipping Charges

Shipping charges are not included in the product total shown at checkout for international orders. The “Freight not included — quoted after order review” option allows customers to submit an order without paying freight immediately.

After reviewing the destination, package weight, dimensions and preferred shipping method, our sales team will provide a freight quotation. Shipping charges must be approved and paid separately before the order is dispatched.

Delivery Estimates

For standard in-stock international orders, transit commonly takes approximately 5–8 business days after dispatch. Actual delivery times depend on the destination, carrier, customs clearance, local holidays and other circumstances outside our control. Delivery dates are estimates and are not guaranteed.

Carriers and Tracking

We may ship by international express, air freight, sea freight or another suitable logistics service according to the order. Tracking or shipment information will be provided when available.

Customs, Duties and Taxes

Customers are responsible for import duties, customs fees, taxes, brokerage charges and any other destination-country charges unless otherwise agreed in writing. Customers must ensure that the products may be legally imported into the destination country or region.

Shipping Address

Customers must provide a complete and accurate shipping address and contact information. Please contact us immediately if an address needs to be changed. We cannot guarantee address changes after an order has entered production or been dispatched.

Damage, Loss or Delivery Problems

Please inspect the shipment upon delivery. If products arrive damaged, are missing or appear to have been lost in transit, contact us as soon as possible and provide the order number, photos and relevant shipping documents. We will assist with the carrier investigation and determine the appropriate solution according to the circumstances.

Contact

For shipping questions or a freight quotation, please contact:

PROLOCKEY Official Store

Email: miya@lockeysafety.com

Phone: +86 133 9699 6593